GENERAL TERMS AND CONDITIONS & LEGAL DISCLAIMER

PREAMBLE

The Terms and Conditions below govern the relationship and agreements between our company, Ancient Greek Experience, and its clients.

We strongly advise anyone visiting our web site to carefully read these Terms and Conditions along with our websites Terms of Use prior to making any use of our websites and before booking any of our packages.

Any person or entity accessing our site and/or booking one of our packages agrees to be fully and irrevocably bound by all of these Terms and Conditions.

DEFINITIONS

“We” are Ancient Greek Experience S.A., incorporated under the laws of Greece under general commercial registration nr. 152443101000, licensed by the Greek National Tourism Organization (GNTO) as a tour operator under nr. 0259E6000752401, VAT nr.: EL801239082, headquartered in 263 Kifissias Avenue, Kifissia, P.C. 14561, Greece. Email: info@agegroup.gr

“Our websites” are
https://onlineyourhotelcontractor.agegroup.gr/
https://ancientgreekexperience.com/
https://agegroup.gr

The “Travel Provider” is any third party providing products, services and facilities as part of Travel Offers or Holiday Packages offered through our websites.

The “Service” is any service included in a package offered through our websites.

The Holiday “Package” is a combination of travel services within the meaning of Directive (EU) 2015/2302 and offered to you a single item through our websites. Clients will receive all essential information about a booked Package before concluding the Package travel contract.

Travel “Offers” are Holiday Packages offered through our websites at pre-determined financial terms for a specific period of time, requiring a minimum number of persons asking for participations for the Package to take place.

“You” are any person or legal entity accessing or using our websites and/or inquiring or buying a Holiday Package from us.

WEBSITE TERMS OF USE AND LEGAL DISCLAIMER

The AGE Group websites terms of use and the limitation of our liability are displayed at TERMS AND CONDITIONS OF WEBSITE USE / LEGAL DISCLAIMER
These terms are unilaterally being modified, updated or terminated by AGE Group at its sole discretion.

TERMS AND CONDITIONS OF SERVICE

OFFERINGS

Potential clients express their interest for our Holiday Packages through our websites. Interest can also be expressed for third parties by duly authorized and legally entitled representatives.

Our offers displayed are non-binding, valid only for the indicated time period and subject to a minimum number of participants in order for the package to be implemented.

All prices are quoted in Euros, which is the only currency accepted.

The final price of a Package includes only the services specified in the itinerary. It does not include entrance visa and passport charges, international flights, insurance, meals, personal expenses, entrance fees to places of interest and any other service or product not included in the itinerary.


BOOKING

Every physical person or legal entity interested in ordering one of our packages shall accurately fill all the mandatory information specified in the online Booking Form, in English.

The name of the cardholder should match the name of the traveler. If otherwise, the person filling in the Booking Form should mention the difference in the “Notes” field. We reserve the right to accept or reject such booking at our sole discretion.

You will be allowed to make on-line corrections prior to submitting your order. Once you submit your order and your payment is accepted by our online payment system, your orders will be confirmed by e-mail without undue delay. You will be able to store and reproduce your order details and these Terms and Conditions for your reference.

After the order is processed by our on-line payment system, your credit card will be charged automatically.

If the selected holiday package is cancelled or non-realized and the refund terms are satisfied, the refund will be effected up to two weeks after its request.


TERMINATION

We may terminate the package travel contract and provide you with a full refund of any payments made for the package, but shall not be liable for additional compensation, if:

(a) the number of persons enrolled for the package is smaller than the minimum number stated in the contract and we notify you of the termination of the contract within the period fixed in the contract, but not later than:

(i)  20 days before the start of the package in the case of trips lasting more than 6 days;

 

(ii)  7 days before the start of the package in the case of trips lasting between 2 and 6 days;

 

(iii) 48 hours before the start of the package in the case of trips lasting less than 2 days;

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(b)  We are prevented from performing the contract because of unavoidable and extraordinary circumstances and notify you of the termination of the contract without undue delay before the start of the package.

 

You may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances due to force majeure which are likely to affect the package, including for example warfare, terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the package travel contract.

In addition, if you terminate the contract at least 8 days before start of the package for any other reason, we will provide you with a full refund.

However, if you terminate the contract within 7 days or less before the start of the Package or if you don’t show up, a termination charge equal to 100% of the Package price will apply.


ALTERATIONS

Before the start of the Package, we reserve the right to unilaterally change the package itinerary or travel contract terms other than the price if the change is insignificant and we inform you of the change in a clear, comprehensible and prominent by e-mail. You are responsible for providing us with up-to-date and accurate contact details in order for us to keep you informed of any changes to the Package.

We retain the right to substitute hotels with those of similar or higher quality up to 24h before the start of the Package or to make other changes in the itinerary of similar or higher quality. In any such case, we will notify you be e-mail.

Any special client requirements and requested alterations should be notified to us in writing at least 10 days before the start of the package. We will review them and reply accordingly.

After the start of the Package, we cannot refund you for not using any of the services provided.


ASSIGNMENT

You may transfer the package to another person who satisfies all the conditions applicable to that contract, after giving us at least seven days notice on a durable medium.

The transferor of the package travel contract and the transferee shall be jointly and separately liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. Those costs shall not be unreasonable and shall not exceed the actual cost incurred by us due to the transfer of the package travel contract.


TRANSFERS

Our Packages usually include transfer services and activities. If you miss a transfer you are not entitled to a refund or repetition of a missed activity.


TRAVEL AND MEDICAL INSURANCE

We strongly recommend that you are properly and adequately insured prior to the start of the Package. Insurance must also cover your potential hospitalization and/or repatriation costs.


PASSPORTS AND ENTRY VISAS

We can advise you on passport and entry visa requirements but it remains your sole responsibility to meet all official travelling and entering requirements. Your name provided to us should be the same with the name appearing on your passport.


HEALTH AND SAFETY

All of our Travel Providers are legally and contractually bound to always comply with all applicable health & safety regulations, including Covid-19 health protocols enforced by law.


SPECIAL CONDITIONS

Upon booking you must advise us in writing of any condition which may limit your participation in any of our activities or require special treatment or professional attention during the execution of the Holiday Package in which you intend to participate.


EMERGENCY SITUATIONS

Our 24/7 emergency telephone number is +306938792226


LIMITATION OF OUR LIABILITY

By participating in one of our Packages you agree to always follow the instructions of our appointed tour leaders and other representatives who reserve the right to refuse participation to anyone exhibiting unsafe or offensive conduct or manner.  In such cases, we will not be liable for any consequences to you and we may also apply full cancelation charges.

By participating in one of our Packages you understand that holiday activities may be tiresome and carry inherent risks which may cause some inconvenience to you. Although we will do everything possible for your comfort and enjoyment, we will not be liable for any discomfort and inconvenience caused to you by Package activities.

In addition, we will not be liable to you for any unfortunate events, unforeseen costs or damages of any kind arising out of the implementation of our Packages unless they are directly caused by our gross negligence or willful intent.

In any case, we will not be liable to you if we are unable to implement any or all of the agreed Packages due to exceptional circumstances caused by force majeure including, but not limited to, warfare, acts of terrorism, outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or adverse weather conditions.


INSOLVENCY

If we become insolvent, your payments will be refunded. We have taken out insolvency protection with Lloyd’s Insurance Company S.A. Travelers may contact this entity if services are denied because of our insolvency.


COMPLAINTS

If you are unhappy with any aspect of the Travel Offer or Holiday Package that you have booked through the Services and wish to complain, then please raise this with the relevant Travel Provider directly at the time so that they can try to address any issues raised by you during the course of your holiday. It is important you advise us as well as the Travel Provider so we can both help to put things right without delay. We believe it is better for everyone to resolve problems that arise during your holiday promptly so that you can enjoy your holiday.  Complaints should be lodged only in writing via email no more than 14 days after your travel Package has finished. You are required to attach receipts and evidence to substantiate your claim. Please note that we will not accept any claim lodged 15 days after the tour or later.


PRIVACY POLICY

Please refer to our WEBSITE PRIVACY POLICY for details.


PART 3. OTHER TERMS AND CONDITIONS

We may modify, update or delete any of these Terms and Conditions anytime and at our sole discretion.

Any agreement or modification of an agreement between us shall be valid only if confirmed by both parties in writing.

All provisions in these Terms and Conditions are severable. In the case where a competent Court of Law determines that any of these provisions is illegal, invalid or unenforceable, the remaining provisions shall still remain in full force and effect.


ALTERNATIVE DISPUTE RESOLUTION

You agree to try to negotiate on any dispute which may arise out of or is in connection with our agreements, services and websites, or related thereto, whether directly or indirectly. If the dispute is not resolved by negotiation, you agree to resort to mediation or arbitration, depending on the size and type of dispute.


APPLICABLE LAW AND JURISDICTION

Our proposals, agreements and overall relations with you shall be governed by and construed according to Greek Law. Any dispute arising out of or is in connection with our proposals, agreements, services and websites, or related thereto, whether directly or indirectly, and is not resolved by way of negotiation or mediation, shall be settled through legal proceedings conducted in the competent Court of Athens, Greece, without giving effect to any conflict of laws rules.

Indicative mediation platforms:

European Union online dispute resolution platform (ODR)

https://ec.europa.eu/consumers/odr/main/

Greek Consumer Ombudsman / Committees for Amicable Settlement

http://synigoroskatanaloti.gr/stk_efd.html

Key rights under Directive (EU) 2015/2302

Travelers will receive all essential information about the package before concluding the package travel contract.

 

There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

 

Travelers are given an emergency telephone number or details of a contact point where they can get in touch with the organizer or the travel agent.

 

Travelers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

 

The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveler may terminate the contract. If the organizer reserves the right to a price increase, the traveler has a right to a price reduction if there is a decrease in the relevant costs.

 

Travelers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travelers are entitled to a refund and compensation where appropriate.

 

Travelers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

 

Additionally, travelers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

 

If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveler at no extra cost. Travelers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organizer fails to remedy the problem.

 

Travelers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

 

The organizer has to provide assistance if the traveler is in difficulty.

 

If the organizer or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organizer or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travelers is secured. XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company). Travelers may contact this entity or, where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if services are denied because of XY’s insolvency.

 

You can read Directive (EU) 2015/2302 as transposed into national law (Presidential Decree 7/2018) at: (https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302)